Updated: 22 May 2018
1) how to contact us
2) what personal information we collect
3) how and why this information is collected
4) third party organisations
5) your rights when it comes to your personal information
7) how we keep your information secure & confidential
8) how long your information is kept for
1) Contact Us
Firstly, we think it is important to highlight that you can contact us if you have any queries relating to our use of your personal data, or any other data protection questions. You can do so either by email at: firstname.lastname@example.org or by mail at: 2 Trent Bridge Buildings, West Bridgford, Nottingham NG2 5FB. We would like to stress that we keep your information confidential and do not pass on any of your information outside of the Third Party organisations associated with us, which are documented in this policy.
2) Personal Information We Collect
2.1 Visiting our website, we may collect information on your browsing behaviour and devices you have used to access our website (including your partial IP address, browser type & mobile device identifiers) – This is elaborated in our “Third Party Organisations” section.
2.2 Taking orders in our bakery or over the telephone requires us to take your Name, Contact Telephone Number, Address and any Dietary Information/Special Requests.
3) How & Why This Information Is Collected
3.1 Information Obtained When Placing Orders
We take your name and contact number so we have a point of contact to update you on your order. Special dietary requirements are obtained to ensure that you are not allergic to any ingredients we use. An address is incase you opt for a delivery service.
3.2 Internal reporting, insights & analysis
4) Third Party Organisations
Your personal information that we collect is confidential and information is only disclosed to a third party in the following circumstances:
4.2 Social Media
5) Your Rights When It Comes To Your Personal Information
You have the rights to request a copy of any personal information we hold on you, if requested in writing. Under the General Data Protection Regulation (GDPR), you now have the rights to the following:
5.1 Right to Correct
You can have your information rectified if it is inaccurate or incomplete
5.2 Right to Erase
Certain personal information can be removed from our systems.
5.3 Right to Restrict Our Use Of Your Information
You have the right to block us from using your personal information, or limit the way in which we can use it.
5.4 Right to data portability
You can request that we move, copy or transfer your personal information.
5.5 Right to object
You can object our use of your personal information including where we use it for our interests. We will stop processing your personal information for our analytical purposes.
The information is collected by Google Analytics and no personally identifiable information (such as your name, email address or IP address) is collected – it is all anonymous.
7) How We Keep Your Information Confidential And Secure
Any information sent within the enquiry form on our website is received to our Email inbox (currently Microsoft Live). Access to this account is strictly for Strawberry Cupcakes employees only. Employees have been given training in how to keep this information confidential.
Information received from our order forms are stored away in a locked cabinet.
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
8) How Long Your Information Is Kept For
We will keep your information within internally until we deem it safe to remove – please note that we need to retain some information for tax, legal or regulatory purposes.